Refund Policy


Initially, we put very high standards for our products, and we work very hard to keep them.

If somehow you are not satisfied with your product, here you can see our policy. 


Our policy lasts three days. We believe it's fair. After three days we can’t offer you a refund or exchange.

Refunds (if applicable)

Once we receive your item back, we'll notify you by E-mail. Our specialists will inspect and decide whether to approve or reject your refund. You'll be notified about it as well. Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet,

  • First, check your bank account again
  • Then contact your credit card company. It may take some time before your refund is officially posted
  • Next, contact your bank. There is often some processing time before a refund is posted

If you did all of these and you have not received your refund yet, please, contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

If you purchased a wrong product by chance, we will exchange it as fast as possible, contact us.

Also, if you have any issues, please, contact us. We are here to provide you with the best experience in ChessMood.