Thank you for subscribing to our membership plans!

If you’re not happy with your ChessMood experience for any reason, you can request a full refund within 30 days of your first payment.

Please note:

• Once the 30-day window expires, we won’t be able to process your refund requests. 
• The guarantee applies only to your first subscription, whether monthly or yearly.

The 30-day money-back guarantee is here to give you time to explore the platform, check out the content, and decide whether ChessMood feels like the right fit for your chess journey.

After your refund request is confirmed, we’ll process it immediately.
Refunds are typically completed within 3-4 business days.

Important notes

Renewal payments (monthly or yearly) are non-refundable.

To avoid being charged for a renewal, please make sure to cancel your membership before your next billing date.
ChessMood is not responsible for charges resulting from active renewals that were not canceled in time.
It is the student’s responsibility to manage and cancel their membership in time to avoid unwanted billing.

How do you request a refund?

To request a refund, please contact us and include the following details:

• Your real name
• The email you used to sign up for ChessMood
• The membership plan
• Your payment method (PayPal, Credit Card, Debit Card)